Support
Returns & Warranty
Last updated 5 August 2026
The short version
- 30 days from delivery to start a return.
- Parts must be new, uninstalled, complete and in the original packaging.
- Get a return authorization from us first — unauthorized returns can’t be credited.
- 15% restocking fee on non-defective returns. Waived if the part is defective or we got the order wrong.
- Return shipping is yours unless the part is defective or the mistake was ours.
Starting a return
Call (386) 262-8386 with your order number and the part number. We’ll tell you where to send it and give you a return authorization — send nothing back before you have one. Parts arriving without authorization can sit unidentified at a distributor’s dock, and we may not be able to credit them.
Once the part is back and inspected, the refund goes to your original payment method. Inspection is not a formality: a part that comes back scratched, repackaged badly or missing hardware may be credited only in part, because that is how it reaches us from the distributor.
What can’t be returned
These are non-returnable at our suppliers, which means we can’t take them back either:
- Custom-made or made-to-order parts
- Painted or otherwise finished products
- Wheels that have had tires mounted, and mounted tire-and-wheel packages
- Special-order items brought in for you specifically
- Discontinued parts
- Electrical and electronic parts once installed
- Anything installed, modified, cut, drilled or used
If you’re unsure whether a part falls into one of these, call before you order rather than after. We’d rather spend five minutes on fitment than have you stuck with something.
Damaged, short or wrong on arrival
Inspect everything before you sign, especially anything that arrives by freight truck. Count the boxes against the packing list and look for crushed corners or torn shrink wrap.
- Visible damage: note it on the delivery receipt before signing, and photograph it. A signed clean receipt ends the claim.
- Shortage: note the missing count on the receipt the same way.
- Either way: call us within 48 hours.
- Wrong part shipped: that’s on us — call and we’ll make it right at no cost to you, restocking fee and return shipping included.
Warranty
Parts carry the manufacturer’s warranty, and the terms are the manufacturer’s to set — they vary by brand and by product. Where the manufacturer publishes warranty terms for a part, they are shown on that part’s page.
Rough Country is the largest brand we carry, and its warranty runs by component rather than as one blanket term:
| Hard suspension components — knuckles, lift blocks, control arms | Lifetime replacement |
| Leaf and coil springs | 5 year |
| Shocks and steering stabilizers | 3 year |
| Bushings, ball joints and wear items | 1 year |
| Bed covers | 5 year |
| LED lights | 3 year limited |
| Jeep Wrangler JK armor | Limited lifetime |
| Winches | 3 year |
| Nerf steps | Limited lifetime |
| Fender flares | 3 year |
| Driveshafts | 3 year limited |
| Exhaust | 3 year |
| Bed mats | Limited lifetime |
| Soft tops | 3 year limited |
| Wheel well liners | Limited lifetime |
| Paint and finishes | 1 year limited |
Rough Country’s terms, as published by Rough Country. Other brands set their own.
A warranty claim is not a return, and it isn’t limited to 30 days — it runs for whatever period the manufacturer states. Call us with the order and part number and we’ll file it. Manufacturers often want the defective part back and will usually cover that return shipping on an approved claim.
Warranties generally cover defects in materials and workmanship. They generally do not cover normal wear, accident damage, racing or competition use, corrosion from the environment, or a part installed contrary to the manufacturer’s instructions.
Questions
(386) 262-8386 — or see the contact page. Related: shipping and terms of sale.